THE 2024 ENSIGN FLAG AWARD

The 2024 Ensign Flag Award is a prestigious honor in the Healthcare Industry, bestowed only upon a select few Skilled Nursing facilities that have demonstrated quality care and customer service that goes well above and beyond normal Healthcare Industry standards.

A facility chosen to fly this green and white flag is showing to the world that their commitment and success in caring for the health and well-being of all human beings is absolutely paramount.

Winning “The Flag” requires a team effort by the entire staff, 365 days per year. The Flag recognizes and honors this dedication, and represents the facility as being among the top Skilled Nursing facilities in the entire nation.

Congratulations Misty Willow Healthcare & Rehabilitation Center!

CONSUMER ACCESS TO HEALTH RECORDS
You may request your health care records by calling us or sending us a request via mail at the number and address provided under Contact Us on our website.

You may contact the Health Care Facilities Regulation for more information.
https://www.hhs.texas.gov/providers/health-care-facilities-regulation

You may file a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.
https://www.texasattorneygeneral.gov/consumer-protection

A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number (800) 252-2412.
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